TQM AND EXCELLENCE IN BUSINESS
Total quality management (TQM) is the management of a company, focused on quality, based on the participation of all its members, towards a long-term success with advantages for all members of the organization and for society.
In essence, TQM is a business management philosophy aimed at continuously improving customer satisfaction, through a set of practices that allow the delivery of quality products and / or services. TQM goes beyond the simplistic application of total quality ideas throughout the organization, constituting a new approach to corporate management.
The term "total" in the phrase "Total quality management" means that all people in in all departments of he organization, without exception, must be involved in continuous improvement efforts, starting with the supply chain and going through the whole product's life cycle..
The term "quality" is used with its usual meanings, in all its complexity, and the term "management" refers to the system of planning, organizing, management and quality assurance.